FAQs
Shipping Information
Do you deliver all over Pakistan?
Yes, Computer’s Hut offers fast and reliable delivery across Pakistan, covering all major cities and remote areas. Whether you're in Karachi, Lahore, Islamabad, or a smaller town, your order will reach you. We aim to ensure every customer can shop from anywhere without worry.
Is Cash on Delivery (COD) available in all cities?
Yes, Cash on Delivery is available in every city across Pakistan. This secure payment method allows you to pay only when the product arrives at your doorstep. It’s a convenient option for customers who prefer to see the item before making payment.
How long does delivery take?
Our standard delivery timeframe is 5 to 7 working days, depending on your city or region. Major cities receive orders faster, while rural or remote areas may experience slight delays. We always aim to deliver within the promised window.
How can I track my order?
Once your order is dispatched, we’ll send you a tracking number via WhatsApp or Email. You can use this number to track your parcel in real-time through our courier partner’s website. This helps you stay updated on your order status at every step.
What kind of products does Computer's Hut offer?
Computer’s Hut deals in reconditioned laptops, desktops, and monitors that are thoroughly tested for performance and reliability. We provide high-quality machines at affordable prices, suitable for office, home, or educational use. We also offer brand-new laptops and systems on customer request.
Are your products brand new or used?
Most of our inventory consists of professionally reconditioned devices that are cleaned, tested, and fully functional. However, if you're looking for brand-new products, we can arrange them on special order. This allows us to offer flexibility to both budget-conscious and premium users.
Do your products come with a warranty?
Yes, every product comes with a 1-month checking warranty, so you can buy with confidence. We also offer extended warranty options which can be purchased separately if you need added peace of mind. All items are checked thoroughly before delivery or handover.
What is your return and replacement policy?
At Computer’s Hut, we accept returns within 30 days only if the product is defective, damaged, or not as described. Once verified by our support team, we offer free replacement of the same product. If replacement is not possible, a refund will be issued. General dissatisfaction or wrong selection is not eligible. You can view our complete policy here: View Policy
What are the conditions for a return to be accepted?
To qualify for a return or exchange, the product must be unused, in original condition, and include all accessories and packaging. You must also provide the original purchase receipt for verification. Products found in working condition after inspection will not be eligible for exchange or replacement.
Is there any restocking fee or hidden charge on returns?
No, we do not charge any restocking fees for returns or replacements. However, the cost of return shipping is the customer’s responsibility unless otherwise agreed. Refunds (if approved) will be processed within 7 business days to the original payment method.
Can I change or cancel my order after placing it?
Yes, but changes should be made before dispatch. Once an order is shipped, modifications may not be possible or could involve additional costs. Please double-check all details before confirming your order to avoid any issues.
Who handles the delivery and what if the product is damaged in transit?
We use trusted third-party courier services for delivery across Pakistan. While we inspect and pack each item carefully, Computer’s Hut is not responsible for any damage during shipping. We recommend checking the product thoroughly upon receiving it.
How can I contact Computer's Hut?
You can contact us easily via WhatsApp, phone call, email, or through the contact form on our website. Our customer support is available daily from 1:00 PM to 9:00 PM to assist with all your queries, orders, or technical concerns.